Four things SOP trainers want to hear and the YOU problem

The best thing a trainer wants to hear is “I almost messed up because of X. What can we do to make sure it never happens again?

Next is, “I messed up because I was wrong.”

Third is “I messed up because of X1 or X2.”

X1 is something they should have foreseen. Those are the “or should have known” errors. X2 is something they couldn’t have seen with the training they were given. X2s need more investigation.

Finally, there’s the “We messed up, but we caught it.”

Because mistakes happen. That’s why policies are in place to make everyone knows what they should do. If an error still occurs, at least they are caught as soon as possible with as minimal damage as possible. If the system catches the mistake, it’s a lot better than an external party to the school having to pull people aside and tell them that they have made a mistake.

If the trainer can prove that they taught you how to do something correctly the right way and the employee decides — individually or collectively — to all do the opposite, it is now a very big YOU problem.

Because I’m sure the provost checked with their legal counsel as to what they could legally do.

But I’m also fairly certain they didn’t check in with HR to see if they could even ask the legal counsel how they could legally break policy. And the legal counsel sure as shit should not have legally answered that question if they were asked it. Every person I spoke to in HR told me I had to follow the policies. There should have been a method to report an administration that decided not to follow policies. But I get it. Who could have possibly imagined any officer of any institution not understanding they had to follow policies each time, every time, all the time? This is an X2 problem.

I should add, X2s are training voids. I tried to explain this to the person who was supposed to explain policies to me, but she couldn’t understand they could even exist. Another X2 problem.

Everyone I spoke to staked their university’s reputation on a man who removed the academic freedom of a student so she couldn’t complain about her lack of academic freedom. Instead of letting the system catch the mistake, it’s now a very big YOU problem.

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