why people need to hear them:

all it would have taken:

Important: that something appears to be unfair:

total lack of empathy throughout:

children are taught:

A lack of apology spurs complaints:

facts long since agreed on:

apologies are universal:

often asked for — rarely given:

Apologies work:

all that was initially asked for:

Admission of responsibility is required:

Taking complaints seriously:

BC legislation already exists:

much quoted study:

Harassment is a traumatic experience:

would that this had been done in 2020:

more commonly used tool:

An apology is a commitment:

If you want an apology, better be able to sue an entire institution for policy adherence they are obligated to self-report violations of:

the Ombuds office has some pretty words on paper if not used as policy:

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